Privacy Policy

Privacy Policy

Introduction

Welcome to https://water-damage-inspection-norfolk-va.ecojohns.com! We are dedicated to maintaining a transparent and secure online environment for our users, ensuring that your privacy is respected at all times. This Privacy Policy details how we collect, utilize, and safeguard the personal information of visitors and customers who interact with our website, applications, services, or products (collectively referred to as “our platform”).

Scope

This policy covers every aspect of user interaction on our platform, including but not limited to:

  1. Visiting our websites linked to this Privacy Policy.
  2. Utilizing our applications and services as an authorized user.
  3. Subscribing to receive communications from us, such as newsletters, emails, phone calls, or text messages (SMS).

It’s crucial to understand that this policy does not extend to third-party platforms, applications, products, or services accessed through links on our site. These external entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

Our primary focus is on the following key interactions:

  1. Account Management: We collect and process information when you create an account with us, including your name, contact details, and login credentials.
  2. Payment Transactions: When making purchases or subscriptions, we securely process payment information, such as cardholder details, billing addresses, and transaction history.
  3. Financial Data: For users in certain industries, we may collect financial records to ensure compliance with regulatory requirements.
  4. Purchase History: Details of your purchases, including products or services acquired through our platform, are logged for record-keeping and analysis purposes.
  5. Device Identifiers: We may access unique identifiers from your mobile device, such as IP addresses and mobile advertising IDs, to enhance user experience and deliver personalized content.
  6. Location Data: With your consent, we can track your location to provide location-based services or offers.
  7. Feedback and Reviews: Any feedback, reviews, or ratings you submit to us become our property and may be used for improvement and marketing purposes.
  8. Social Media Interaction: If you choose to connect your social media accounts with our platform, we will access the information shared publicly on those profiles.
  9. Product Interest: We track which products you view or purchase to personalize recommendations and improve inventory management.

Personal Data Collection

The personal data we collect is categorized as follows:

  1. Account Information: This includes your name, user ID, email address, and password hash (for security).
  2. Payment Details: Cardholder names, card numbers, expiration dates, CVV codes, and billing addresses are processed for secure transactions.
  3. Financial Records: We may store financial information, such as bank account details, for direct debits or refunds.
  4. Purchase Data: Product/service details, quantities, prices, and transaction dates are logged for record-keeping.
  5. Mobile Device IDs: Unique identifiers help us provide tailored content and improve app performance.
  6. Location Information: Collected with your consent to offer location-based services or for analytics.
  7. Feedback and Communication: Any text, emails, reviews, or calls you initiate with our support team become part of your user record.
  8. Social Media Data: Publicly visible information from social media profiles connected to our platform.
  9. Product Interest Data: Logs of products viewed, added to carts, or purchased for personalized marketing.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance user experience and gather analytics. These cookies can be categorized as:

  1. Strictly Necessary: Essential for navigating our platform and providing basic functionality.
  2. Preferences: Remember your preferences, such as language settings or display options.
  3. Analytics: Track website usage, gather statistical data, and improve the performance of our services.

Users can manage non-essential cookies through our Cookie Manager, allowing them to customize their tracking preferences.

Retention and Deletion

We retain personal data for varying periods based on legal requirements and business needs:

  1. Account Information: As long as your account remains active or until you request its deletion.
  2. Payment and Financial Data: Up to 7 years for tax and accounting purposes, or as required by applicable laws.
  3. Purchase History: Typically 5 years post-purchase for analytics and record-keeping.
  4. Location Data: Retained for the duration of your active consent or as necessary for legal compliance.
  5. All Other Data: Deleted or anonymized once no longer needed for the purposes collected, unless required to be retained by law.

Security Measures

We prioritize data security and implement robust measures to protect user information:

  1. Data Encryption: All sensitive data is encrypted during transmission and at rest using industry-standard encryption protocols.
  2. Secure Third-Party Processing: We engage trusted third parties for specific tasks, ensuring they comply with strict privacy and security standards.
  3. Access Controls: Our systems employ role-based access controls to restrict data access to authorized personnel only.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under the age of 18. If you believe we have collected such data by mistake, please contact us, and we will take immediate steps to rectify it.

Your Rights

Depending on your location, you are entitled to specific rights regarding your personal data:

  1. Access: Request access to the personal data we hold about you.
  2. Rectification: Ask for corrections if your data is inaccurate or incomplete.
  3. Erasure (Right to be Forgotten): Demand the deletion of your data, except where required for legal reasons.
  4. Restriction: Limit our processing of your data under certain conditions.
  5. Portability: Receive a copy of your personal data in a structured format, portable across systems.
  6. Objection: Object to the processing of your data for specific purposes.
  7. Non-Discrimination: Be free from unfair treatment due to exercising your data protection rights.
  8. Appeals/Complaints: File complaints with relevant supervisory authorities and seek redress if you believe your privacy rights have been infringed.

To exercise any of these rights, please contact our dedicated privacy team at your earliest convenience.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effectively immediately upon posting on our website, and we encourage you to review it periodically for the latest information.

Contact Information

For any inquiries, unsubscribe requests, or questions related to data protection, please reach out to us:

We value your trust in our privacy practices and are committed to protecting your personal information.